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Forums >> Revit Building >> Technical Support >> Major problems with Revit! Please advise...
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We are experiencing so many problems with this program, and are so fed up! We are sure we're doing something wrong, but no one can tell us what it is.
Our firm does schools. We currently have 2 in production on Revit. The file size for the 1st one is currently @ 300 mb. We enabled worksets and kept locking each other out and got very annoyed with that. We were advised (by our software dealer) to not "OWN" any worksets, just borrow elements as needed. We now get error messages that say something like "Revit cannot save element with id blah, blah, element will be deleted". See attached screen shot. We put in the id number to see what the element is, but we get "no good view found". And eventually it crashes and we didn't save to central successfully. But, things are missing in the project anyway, like staircases and so on. When we try to edit elements in the view we're working on (in our local copy), we randomly get the message "the central file is busy, please wait for it to become available".
Also, one of the users can't even open Revit anymore with her user id. We are going to try to purge the central file, but are scared to death of losing everything. Our deadline for finals was last Friday (we didn't make it). Our team worked all weekend and until like 4:30 a.m. Sun., just trying to save our local files to central and plot. It just isn't happening!
Are we missing something in the way we create families or the way we set up our files or our worksets, what is causing all the trouble? Can revit not handle a 250, 000 s.f., 2 story building that is comprised of so many different elements? Can anyone shed light? I am so annoyed with this program and it has to be something WE'RE doing wrong. Thanks in advance for any help.
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Not being there to look at your file it is hard to diagnose. As I have stated in previous posts, it is not the size of the project, it is how you modeled it that matters the most. Are you using groups? If so how? Do all the hosts required for grouped objects exist in the group? What is in 3D that doesn't need to be? Do you have toilets for example in 3D? Why? Is any of the site work included in the main model? Site need to be a seperate file with the building linked in. How are your worksets sturctured? Do you understand the replicated database topology that Revit employs?
The list goes on and on.
I can tell you that I have a 300,000 SF project underway that is an educational building and simply have no problems with it. The file size is about 40 meg and we are in the DD phase so I have most elements in the model. It will grow with some detailing, but not by much.
Your re-seller should be able to help you out. If not, then find a different one. Be vocal with them and tell them that just selling a Revit license is only the first step of their job. They need to be sure you are fully trained and aware of the techniques that need to be employed on your project types.
Revit is a great piece of software, but as it has been said by others "complex databases don't happen by accident".
HTH
Tom
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Tom,
Thanks for your reply, and yes, we are using groups. A typical instance would be in the case of a typical 2 story classroom unit. The group would be comprised of the floor slabs, structure, ceilings, cmu walls, windows, hvac units, etc. and all furnishings within are a seperate group comprised of 2D objects (desks, markerboards, computers, etc.). All toilets, free-standing sinks, etc. are 2D. Casework and millwork (that require elevations) are 3D objects. We opted not to build a model and charge our client for that because we were told we would have a 3D model through revit, so most of project is 3D. All enlarged details are 2D. Our site is linked to the project.
By "replicated database topology", do you mean central vs. local file? We all (being a a team of 7 people) have local copies of the central file on our respective work stations. We currently have 12 different worksets in the project. We are definately missing something.
By the way, we were on conference call with our rep yesterday and were extremely vocal about our displeasure with how this is going.
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Groups in Revit are a major area of failure. It is Revit's fault that they are not as reliable as they should be. It has been a wishlist item for many years now to get them fixed. They may indeed prove to be the root cause of all of your troubles. If you are editing the group and there are items in the group that belong to many different worksets I can see how Revit would choke and crash.
You may want to get the Revit team in Waltham involved as the dialog box suggests. They are usually very good at getting back to you. File the support request and let them know you are in dire straights.
Talk to your re-seller and see if they can get you some support from the Autodesk implementation architects that are around the country. There is one nearby in Charlotte NC that is the best. Maybe he can come down your way for a day to diagnose and help out. Push the local re-seller to see if Phil is available and get him in your office.
Sorry I can't help more, but I don't work for Autodesk and I'm 1500 miles away.
Tom
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Tom,
Do you have contact information for "Phil" in Charlotte? The management of our firm will do whatever it takes to make us productive with Revit. Thanks again for all of your help. I really believe this program has the potential for greatness in our office, we just need to figure out what we're doing wrong. We just wanted assurance that there is a firm out there doing the same scale of projects that we do, successfully on Revit. A house or a 10 story office bldg. hardly compare to a 250,000 s.f. high school and that's all we've heard from so far.
We've been advised to document our errors (this will be a full time job) and upload our file to Autodesk, who will respond ASAP (usually within a week or so, we're told). However, our Client expected a bid set last Friday. So, we will be gathering the info and passing it along as soon as we get what we have left plotted. Currently, only 2 of the 7 member team can save to central successfully, so we're limping along trying to plot.
And you really are helping, your last comment about groups made me think about when our problems started on the other school project...Sure you don't want to visit Georgia today, the weather is great!
Post edited on 2006-05-03 07:45:58
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never mind
Post edited on 2006-05-03 10:09:45
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