Forums >> Revit Building >> Technical Support >> Loading families results in a serious error?

RobbieDonnelly

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Joined: Thu, Nov 20, 2014
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Hello there, I have a very frustrating problem that I am trying to remedy.

I have been tryinig to load some famlies into my revit project and for some reason every time that I do I am met with the same "A serious error has occured, it is recommended that you save" blurb.

Here are the things that I have attempted:

I was running revit 2015 a first: I reinstalled the libraries, repaired the libraries then eventually did a complete uninstall.

After downloading revit 2016 I was hoping that would be enough, it wasn't. I did the same reinstallation, and repair and the problem has persisted.

I have contacted autodesk, but their customer service as far as a phone call goes is awful.

I have also  uploaded a video to youtube to better illustrate the problem that I have been having.

https://www.youtube.com/watch?v=cuPBxTyytGw

Can anyone help me? This is very frustrating...

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Bartholomew

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Joined: Mon, Aug 6, 2012
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If you're on subscription, just log into your acount and create a case.  Autodesk Support is generally pretty quick. Typically I get a response within 48 hours.

One thought, try changing the directory path to your libraries; path it to 2015's libararies and see if 2016 will load those.

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RobbieDonnelly

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I do not have a subscription unfortunately, but I did post this to their forums.

I do not have the 2015 libraries as I did a full uninstall after this problem started, right before I installed 2016. The 2015 libraries is where the problem originated, though.

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Bartholomew

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Did you do a clean uninstall of 2015?

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RobbieDonnelly

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I`m not sure what you mean by that.

I uninstalled everythhing, from the program itself, to every single content library.

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Bartholomew

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Google it. CLEAN UNINSTALL REVIT.

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RobbieDonnelly

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Hey mate, sorry for the late reply. I have been away from internet access for the past week.

Did the clean uninstall and reinstall and nothing changed. I did however get ahold of a revit specialist from Autodesk finally and he diagnosed the problem as being graphics related, specifically I need to get a new graphics card; my current stock card is not on autodesks list and as such wonte render.

Hoping he's right!

H

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