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Forums >> Revit Building >> Technical Support >> Crash when trying to move/delete/edit families
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Joined: Thu, Jul 2, 2015
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Hello all,
I've been working in an worksharing project for a while and since a few days I have some very strange crashes that really piss me off.
Actually is very simple, I cannot move/delete/edit/replace some families in the project. When I try to do this Revit crashes without telling what the problem is. These families are simple column or beam, default families from Revit, not even something custom. I tryed to completly remove the families from the project but again crash, then to replace the family with new ones but crash (in this case sometime worked, but the I had the same problems with the new ones that were replaced - that's outrageously strange)
We are working in Revit 2015 with Update Realease 11. Udate made after we start the project (don't know if that may have anything to do with the issue).
We already started doing the project from scratch after multiple failed attempts to solv the issue. For the moment this is our solution which definetly is not efficient. If any of you have other sugestions on what to to, please share with me.
Thank you.
LE: This is the line that apears in the Journal file before crashing.
DBG_WARN: No owner family for [FamilyBase 295058][Concrete-Rectangular Beam].: line 4273 of Elem\FamilySymbol.cpp.
Edited on: Wed, Jan 27, 2016 at 7:57:27 AM
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Joined: Tue, May 16, 2006
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Are you on subscription? If so, send to Autodesk. The turn around is usually less then a day.
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They didn't reply, I sent it several times from different accounts.
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Joined: Tue, May 16, 2006
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Either you are not on subsciption or maybe you didn't follow their process. You have to follow their process shown here
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Your link is not working.
Edited on: Wed, Jan 27, 2016 at 8:21:14 AM
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Try this: https://knowledge.autodesk.com/customer-service/account-management/subscription-management/support-options/web-support/submit-view-cases
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Before I used only the short dialog after crash to send them the problem.
Now I sent also according to your link.
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Joined: Sat, Feb 2, 2013
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So has there been no meaningful resolution to this? I don't see any followup. I too am having issues where certain geometry (in this case, two walls) cannot be deleted from Revit without the software locking up and having to Alt+F4 it. It has been a very frustrating experience.
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This works:
Are you on subscription? If so, send to Autodesk. The turn around is usually less then a day.
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