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Forums >> Revit Building >> Technical Support >> "Software Problem" prevents a project from opening.
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Joined: Tue, Feb 21, 2006
8 Posts
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When I try to open a selected project a box with "Software problem" appears. Other projects work ok. How can I rectify this issue. I am using 2013 version.
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Joined: Thu, May 28, 2009
829 Posts
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Had you previously been able to open this project?
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Joined: Tue, Feb 21, 2006
8 Posts
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Yes It was operating last night. It has only happened when I tried to open the project this morning.
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site moderator|||
Joined: Tue, May 16, 2006
13079 Posts
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ARe you opening Revit then the project or are you just double clicking on the file.
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Joined: Tue, Feb 21, 2006
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Tried both approaches. Tried rebooting which was done on the offchance somethi9ng may have not loaded correctly. Tried with another project allready open. Everything else operates perfectly.
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site moderator|||
Joined: Tue, May 16, 2006
13079 Posts
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First - Opening a project by double clicking on the file is not recommended practice.
Your file is corrupted somehow. If you have a good backup, then use that. If you are on subscription, you can have autodesk look at the file.
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Joined: Tue, Feb 21, 2006
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Thank you for the responses.
We spent time trying to resolve the problem but in the finish we redraw the project. We spent about 3 hrs trying to recover the corrupted file and in the finish spent 4 hrs redrawing it from scratch. It was a reminder of weighing the time spent recovering a file compared to how long it would take to start again from scratch. A lesson relearnt.
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